Refund & Cancellation Policy
Last Updated: January 2026
Daawat Saffron Rice is an exclusive, limited-production product, with only 1,000 units crafted annually. Due to its rarity and premium nature, the following refund and cancellation terms apply.
Order Cancellation
- Orders may be cancelled within 24 hours of placing the order, provided the product has not been dispatched.
- Once the order has been shipped, cancellations are not permitted.
Refund Policy
Refunds are applicable only under the following conditions:
- The product received is damaged during transit
- The product delivered is incorrect or incomplete
In such cases:
- The issue must be reported within 48 hours of delivery
- Clear images/videos of the product and packaging must be provided
- Refunds, once approved, will be processed to the original payment method within 7–10 business days
Non-Refundable Situations
Refunds will not be issued for:
- Change of mind after dispatch
- Delays caused by courier partners or force majeure events
- Minor packaging variations that do not affect product quality
Daawat reserves the final right to approve or decline refund requests after verification.
